Next Joey + Pillow Sets pre-order is February 20th @ 3PM Eastern Time (ET)

Joey Shipping Updates

Hi everyone,

Welcome to our shipping update page. You can regularly visit this page to learn about the current status of your order. All you have to do is click on your pre-order section and view the information!

Please note: updates are provided every Sunday or when new information is made available. 

We have a few frequently asked questions that will be answered here before you get to your shipping update.

Will I know when the package is on its way to me?

Yes! All of our Joey-related pre-orders will come with a tracking code, so you will be notified when it's on its way to you.

Will your shipper leave it at my door if I'm not home?

Yes. This is why it's important to keep track on the status of your delivery, so you're able to make accommodations in case it's left at your home.

If there's a delay, will my play couch be compromised?

For those that are concerned about the foam quality of their play couches due to the shipping delays, we want to say that we've spoken to our manufacturer and all the foam will be a-okay. You may need two (2) weeks or more for the foam to properly inflate depending on the length of the delay. This is a little-known fact, but the more you play with it, the sooner it will fluff out. Crazy, right?! We know this is a concern for some, but high-density foam can stand up to the rigours of compression.

Click On Your Pre-Order Date / Number

Update #4: March 8th, 2021

Estimated delivery date: March 17th - 23rd, 2021

Shipment is still on schedule. Our containers are set to board the train tomorrow morning and make its way to Toronto!

Update #3: March 7th, 2021

Estimated delivery date: March 17th - 23rd, 2021

The shipment is still on schedule. Our ship arrived in Vancouver ahead of schedule, but unfortunately did not have a chance to dock and unload due to cargo backlog. We're currently waiting for confirmation that our vessel has unloaded the containers and it has been put on a train to arrive in Toronto. We are expecting to have this information in the early part of next week and will most likely have another update before next Sunday.

Update #2: February 27th, 2021

Estimated delivery date: March 17th - 23rd, 2021

Nothing new to report. The boat is slowly making its way to the Vancouver port. 

Update #1: February 23rd, 2021

Estimated delivery date: March 17th - 23rd, 2021

Unfortunately, due to the polar vortex (think about the chaos that happened in Memphis and Texas), our ship has been delayed at sea for an additional 7 days. We are still scheduled for a mid-March delivery. We are quite sorry for the delays, but it seems the shipping gods insist on making our November orders delayed at every turn. 

This is truly 100% out of our hands, and an unfortunate side effect of these rare circumstances, starting with the high demand for exporting all the way to severe weather. Below you can see a screenshot from our logistics person mentioning how this is an extremely rare case.

Update #3: March 07th, 2021

Estimated Delivery Date: April 9th - 15th, 2021

 

Nothing new to report. Shipment is currently on schedule. 

 

Update #2: February 27th, 2021

Estimated Delivery Date: April 9th - 15th, 2021

We're all set to go! December (Pre-Order #2) orders are loaded on our vessel. For those who are keen, they will notice that our containers are sitting on a vessel in a different port for two weeks. We've been informed this is because they need to transfer the entire cargo of the ship to another vessel. 

Update #1: February 23rd, 2021

Estimated Delivery Date: April 9th - 15th, 2021

In our previous update, we said that your play couches will be leaving our manufacturer of February 24th, 2021 and arrive in Toronto on March 29th, 2021. The couches will make their way to port tomorrow and begin loading! Unfortunately, due to the inclement weather, our vessel has tacked on an additional seven (7) days to shipping, meaning your play couches are now expected to arrive in Toronto on April 5th, 2021. Please note that the Toronto date is simply an estimate. In the world of shipping, unfortunately nothing is guaranteed. Please refer to the November 16th, 2020 update to see an email from our logistics person in stating how extreme the current circumstances are. 

Update #2: February  27th, 2021

Estimated Delivery Date: mid-to-late May

Order was submitted to our manufacturer on Thursday, February 25th, 2021 at 10:00PM EST. Manufacturing has begun, and we're currently estimating all couches, pillows, and covers will be finished in mid-April. 

Update #1: February 22nd, 2021

Estimated Delivery Date: mid-to-late May

We officially submitted our orders to our manufacturer and manufacturing will commence this week. As of 3PM ET on Monday, February 22nd, we will be no longer taking cancellations as per our policies.