Next Joey + Pillow Sets pre-order is February 20th @ 3PM Eastern Time (ET)

Joey Fabric & Foam Limited Warranty

Roo & Rue Fabric Products Limited Warranty

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY BY STATE, PROVINCE, OR COUNTRY.

A. Products Covered by this Limited Warranty

This limited warranty extends to the fabric used in the Joey Cover Set, The Joey Play Couch or The Joey Pillow Packs (collectively, the “Joey Goods”) sold by Roo & Rue Inc. (“Roo & Rue” or “we”) that is purchased directly from www.ChewChewBabyRoo.com. The Joey Goods are designed to be used exclusively indoors and intended for lounging purposes only. This Warranty does not cover your Joey Goods if you use it in a manner incompatible with that intended design and function. Certain exclusions apply, as further described in this Limited Warranty.

B. Who this Warranty Extends To

This limited warranty extends only to the original purchaser of any Joey Goods. The “original purchaser,” for the purposes of this limited warranty, is the first purchaser of the Joey Goods purchased directly from www.ChewChewBabyRoo.com. All Roo & Rue warranties, including any implied warranties, are valid only for the period of time the Joey Goods are exclusively owned and used by the original purchaser. This limited warranty does not extend to any purchaser who used a third-party shipping servicer to fulfill the original order or to any subsequent or other owner, and this limited warranty is not transferable and is not applicable to use of the Joey for commercial or rental purposes. Proof of purchase is required for all claims under this limited warranty.

C. Roo & Rue's Limited Warranty and Responsibilities

Roo & Rue warrants that for the twelve (12)-month period from the date of delivery (the “Warranty Period”) of any Joey Goods in its original packaging sold to you, such Joey Goods will be free from defects in material and workmanship set forth below (“Defects”), when such Joey Goods is used in a manner consistent with the intended design and function as described above.

OUR RESPONSIBILITY FOR DEFECTS IS LIMITED TO REPAIR OR REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY. NEITHER ANY PERFORMANCE OR OTHER CONDUCT, NOR ANY ORAL OR WRITTEN INFORMATION, STATEMENT OR ADVICE PROVIDED BY US OR ANY OF OUR SUPPLIERS, AGENTS OR EMPLOYEES WILL CREATE A WARRANTY, OR IN ANY WAY INCREASE THE SCOPE OR DURATION OF THIS LIMITED WARRANTY.

The Warranty Period is not extended if we repair or replace a warranted product. We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive.

D. What this Limited Warranty Covers

THIS LIMITED WARRANTY APPLIES TO THE FOLLOWING DEFECTS:

- Seam tears.

- Zippers that malfunction and cannot be opened or closed due to normal usage of the material.

- Misprints in the case of patterned product.

THIS LIMITED WARRANTY DOES NOT COVER THE FOLLOWING:

- The Joey Play Couch that has been left in its box confines for longer than 14 days as established by your delivery receipt.

- Normal thread that can be snipped off without damage to the product.

- Physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage or stains; provided, that the defect is caused by such abuse or damage.

- Internal lining thread runs or discoloration.

- Color difference between products from different orders.

- Any issues when product is used in combination with DIY foam or after market fabric or materials.

- Replacement of any non-defective pieces in the set (for example, if you file a warranty claim for 1 fabric piece and only one component is defective in your Joey Goods, then we will only replace the defective component).

- Any Roo & Rue product (whether manufactured by Roo & Rue or not) sold by resellers.

- Any Roo & Rue product sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the Roo & Rue product is not “new” or of “first quality”, or has previously been purchased or used by another consumer.

- Any damages due to (i) transportation; (ii) storage; (iii) improper use and/or use of the products in any manner other than the intended design and function as described above; (iv) failure to follow the product instructions (i.e. cleaning/washing) or to perform any preventive maintenance; (v) modifications; (vi) unauthorized repair; (vii) normal wear and tear, including without limitation, the softening of the foam; or (ix) external causes such as accidents, abuse, or other actions or events beyond our reasonable control.

In the event of a Defect during the Warranty Period, Roo & Rue’s sole and exclusive liability and your sole remedy under this limited warranty will be, at Roo & Rue’s option, to repair or replace such products (or the defective part) with products, parts and components that are similar to the defective product and of equal value to the purchased product, subject to your fulfillment of “Your Responsibilities” below. Replacement parts are subject to availability of inventory and may be provided in a color different from the parts you originally purchased. For limited/special edition, discontinued or out-of-stock Roo & Rue products covered under the limited warranty, Roo & Rue guarantees only replacement of a product with equal or greater retail value and does not guarantee exact replacement of the same limited/special edition, discontinued or out-of-stock item. Replacement parts may also be a different part that contains compatible features and functions. Replacement parts will be sent to the shipping address on file with the order.

E. Your Responsibilities

In the event of a Defect and in order to get the benefit of this limited warranty, you must complete all steps of filing a warranty claim through Roo & Rue’s customer team and provide Roo & Rue with proof of the original date of purchase and your Order Number. Evidence of a Defect in high quality photo/video form and any claims must be sent to the email address set forth at the end of this limited warranty.

Replaced or repaired parts are subject to the same limited warranty as the original parts, provided however, the original Warranty Period shall not be extended if a warranted product is repaired or replaced.

Roo & Rue Foam Products Limited Warranty

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY BY STATE, PROVINCE, OR COUNTRY.

A. Products Covered by this Limited Warranty

This limited warranty extends to the foam components used in the The Joey Play Couch or The Joey Pillow Packs (collectively, the “Joey Foam Products”) sold by Roo & Rue Inc. (“Roo & Rue” or “we”) that is purchased directly from www.ChewChewBabyRoo.com. The Joey Foam Products are designed to be used exclusively indoors and intended for lounging purposes only. This Warranty does not cover your Joey Foam Products if you use it in a manner incompatible with that intended design and function. Certain exclusions apply, as further described in this Limited Warranty.

B. Who this Warranty Extends To

This limited warranty extends only to the original purchaser of any Joey Foam Products. The “original purchaser,” for the purposes of this limited warranty, is the first purchaser of the Joey Foam Products purchased directly from www.ChewChewBabyRoo.com. All Roo & Rue warranties, including any implied warranties, are valid only for the period of time the Joey Foam Products are exclusively owned and used by the original purchaser.

This limited warranty does not extend to any purchaser who used a third-party shipping servicer to fulfill the original order or to any subsequent or other owner, and this limited warranty is not transferable and is not applicable to use of the Roo & Rue for commercial or rental purposes. Proof of purchase is required for all claims under this limited warranty.

C. Roo & Rue's Limited Warranty and Responsibilities

Roo & Rue warrants that for the twenty four (24)-month period from the date of delivery (the “Warranty Period”) of The Joey Play Couch in its original packaging sold to you, such The Joey Play Couch will be free from defects in material and workmanship set forth below (“Defects”), when such The Joey Play Couch is used in a manner consistent with the intended design and function as described above.

Roo & Rue warrants that for the twelve (12)-month period from the date of delivery (the “Warranty Period”) of The Joey Pillow Packs in its original packaging sold to you, such The Joey Pillow Packs will be free from defects in material and workmanship set forth below (“Defects”), when such The Joey Pillow Packs is used in a manner consistent with the intended design and function as described above.

OUR RESPONSIBILITY FOR DEFECTS IS LIMITED TO REPAIR OR REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY. NEITHER ANY PERFORMANCE OR OTHER CONDUCT, NOR ANY ORAL OR WRITTEN INFORMATION, STATEMENT OR ADVICE PROVIDED BY US OR ANY OF OUR SUPPLIERS, AGENTS OR EMPLOYEES WILL CREATE A WARRANTY, OR IN ANY WAY INCREASE THE SCOPE OR DURATION OF THIS LIMITED WARRANTY.

The Warranty Period is not extended if we repair or replace a warranted product. We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive.

D. What this Limited Warranty Covers

THIS LIMITED WARRANTY APPLIES TO THE FOLLOWING DEFECTS:

- Continued foam compression that materially affects the form and function of the product.

- Any physical flaw in the foam greater than one (1) inch that causes the foam material to deteriorate, despite normal usage and proper handling.

THIS LIMITED WARRANTY DOES NOT COVER THE FOLLOWING:

- The Joey Play Couch that has been left in its box confines for longer than 14 days as established by your delivery receipt.

- Normal discoloration.

- Normal off-gassing.

- Foam difference between products from different orders.

- Any issues when product is used in combination with DIY foam or after market fabric or materials.

- Replacement of any non-defective pieces in the set (for example, if you file a warranty claim for 1 foam piece and only one component is defective in your Joey Foam Products, then we will only replace the defective component).

- Any Roo & Rue product (whether manufactured by Roo & Rue or not) sold by resellers.

- Any Roo & Rue product sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the Roo & Rue product is not “new” or of “first quality”, or has previously been purchased or used by another consumer.

- Any damages due to (i) transportation; (ii) storage; (iii) improper use and/or use of the products in any manner other than the intended design and function as described above; (iv) failure to follow the product instructions (i.e. cleaning/washing) or to perform any preventive maintenance; (v) modifications; (vi) unauthorized repair; (vii) normal wear and tear, including without limitation, the softening of the foam; or (ix) external causes such as accidents, abuse, or other actions or events beyond our reasonable control.

In the event of a Defect during the Warranty Period, Roo & Rue’s sole and exclusive liability and your sole remedy under this limited warranty will be, at Roo & Rue’s option, to repair or replace such products (or the defective part) with products, parts and components that are similar to the defective product and of equal value to the purchased product, subject to your fulfillment of “Your Responsibilities” below. Replacement parts are subject to availability of inventory and may be provided in a color different from the parts you originally purchased. For limited/special edition, discontinued or out-of-stock Roo & Rue products covered under the limited warranty, Roo & Rue guarantees only replacement of a product with equal or greater retail value and does not guarantee exact replacement of the same limited/special edition, discontinued or out-of-stock item. Replacement parts may also be a different part that contains compatible features and functions. Replacement parts will be sent to the shipping address on file with the order.

E. Your Responsibilities

In the event of a Defect and in order to get the benefit of this limited warranty, you must complete all steps of filing a warranty claim through Roo & Rue’s customer team and provide Roo & Rue with proof of the original date of purchase and your Order Number. Evidence of a Defect in high quality photo/video form and any claims must be sent to the email address set forth at the end of this limited warranty.

Replaced or repaired parts are subject to the same limited warranty as the original parts, provided however, the original Warranty Period shall not be extended if a warranted product is repaired or replaced.